Submit an online service request. Thank you for your service request and feedback, you can expect a response from us within 24 hours. Our customer care team will work diligently to ensure your issue is resolved and will escalate your issue to the appropriate management level whenever required. 



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By providing information you are consenting to its use only for purposes of fulfilling your request. For more information please consult Minto's Privacy Statement.

In the event of an extreme emergency, such as fire, call 911 immediately.

For other emergency, maintenance, or service requests, see list below. For after hours emergencies please contact our on-Call Resident Service Representative by dialing 416-917-9064. Please leave your namereturn phone number and the nature of your call and we will return your call as quickly as possible.

Emergency calls are defined as:

  • No heat in the winter
  • A plumbing leak or sewer blockage which threatens damage to personal property or the premises
  • No electricity
  • Any conditions which could be a fire hazard
  • Gas leaks or gas odours
  • Lock outs
  • Refrigerator is out of order and the contents are in danger of spoiling
  • Excessive noise from a neighbour

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